Hosted IVR Solutions | Voice and Fax Information

Diamond Voice's hosted IVR services were designed to meet the requirements for high call-volume voice information needs, and the ability to customize options at a controllable price. We host IVR applications for hospitals, debit cards, theaters, radio stations, international delivery services, marketing companies, churches, realtors, publishers and many other organizations who need to make recorded or faxed information available to the public.

With integrated, hosted IVR service, database information can be accessible by phone. Check balances, transfer funds or confirm order status. Diamond Voice provides data access through ODBC, SQL or Web Services no matter where your data is located. With multi-lingual support, you will have maximum flexibility for serving a variety of markets with a single hosted IVR application.

Service includes:

• Customized menu trees.
• Pay By Phone credit card processing
• Question and answer audio surveys.
• Email / FTP Delivery of data.
• Multi-lingual.
• Dial-by-letter.
• Data access via SQL, ODBC or Web Services
• Update outgoing messages/greeting remotely.
• Greetings played according to time of day.
• Direct-connect with Call Transfer to a live person.
• Web access to real-time data
• 800 Access
• Detailed monthly reports.
• Specialized message-taking ability with high capacity voicemail.
• Fax On Demand.
• Professional Scriptwriting and Recording
• No equipment to install or maintain at your site.

When building your hosted IVR solution, we start with one of our off-the-shelf hosted IVR applications, pre-built to keep your cost as low as possible. From there, we can add any custom IVR applications necessary. Our voice-over professionals will give your project the quality sound your callers expect.

Hosted IVR Applications include:

Information Hotlines	Special Promotions Newsletters	Sales Literature	Price Lists
Product Finder	Order Taking	Advertising Support	Locator Maps
Concert Lines	Real Estate Floor Plans	On-Line Catalogs	Yellow Pages Support
Salary Verification	Store Finder	Surveys	Dealer/Reseller Directories
Debit Card Transactions	Customer Service & Support	Literature Fulfillment	Credit/Loan Applications
Financial Information	Inventory Lists	Membership Rosters
Forms	Dispatch Information	Job Classifieds