We provide service to schools, restaurants, bands, churches, theaters, sports clubs, hospitals, radio stations, international delivery services, marketing companies, realtors, publishers and many other organizations who need to make recorded or faxed information available to the public.
You receive a dedicated, high-capacity telephone number that rings to the Diamond Voice system. Your application can be as simple as a sports "Rain-Out" line with a single audio greeting or a sophisticated interactive service retrieving audio on request based on caller choices.
We work with you to design a script and call flow. Each question is customized to accept either audio recording or touch-tone. You can use one of our sample scripts or modify it to meet your requirements. Then, your script is brought to life by our professional voice-over artists.
Survey data is stored on our secure and PCI compliant network. You can retrieve the data from a convenient web interface or by custom integration with our API. Touch tone responses are stored as SQL records and audio responses are stored as WMA or MP3 files.
Once the survey is complete, the caller can be routed to other options such as Transfer to live agent
Diamond Voice maintains PCI compliant systems and networks using state of the art intrusion protection and 3rd party monitoring. All systems including data, telephone circuits and electrical system are securely backed up and redundant for maximum up-time and relability.
*Additional programming and setup cost