Call Transfer Take Back allows you to put a caller back into the Diamond Voice IVR system and send the call to another extension.
After a call is routed to you, the caller may need to talk with someone else at your office. Instead of making them hang up and call back, you can route them yourself. Now you have the ability to Transfer Calls just like a PBX from your cell phone, home or small office telephone.
This saves time and adds convenience for your customers.
When a call is transferred to you through the Diamond Voice IVR, you can press a button on your phone, like "0" or "9", to route the caller to a different menu or extension mailbox. The button and the destination box are pre-programmed for you.
So, for example, you can tell the caller: "I'm going to put you back in to the auto attendant. Press 3 to reach accounting." When you press "0", your phone hangs up and the caller is back in the automated IVR menu where they can choose another destination. Or "0" can send them directly to an extension such as another colleague or department.
Transfer Take Back is flexible to meet your specific requirements. The Transfer Button is defaulted to "0" but can be set to a different digit if needed. The Transfer Destination can be any mailbox or menu connected to your Virtual Office service configuration.
Transfer Take Back is a free feature with any Diamond Voice Virtual Office or Voicemail service. Just contact the Diamond Voice Support department or your Account rep to activate!