Diamond Voice hosted IVR services were designed to meet the requirements for high call-volume voice information needs, and the ability to customize options at a controllable price.
We host IVR applications for hospitals, debit cards, theaters, radio stations, international delivery services, marketing companies, churches, realtors, publishers and many other organizations who need to make recorded messages or faxed information available to the public.
With integrated, hosted IVR service, database information can be accessible by phone. Check balances, transfer funds or confirm order status. Diamond Voice provides data access through ODBC, SQL or Web Services no matter where your data is located. With multi-lingual support, you will have maximum flexibility for serving a variety of markets with a single hosted IVR application.
We work with you to design a script and call flow. Each question is customized to accept either audio recording or touch-tone. You can use one of our sample scripts or modify it to meet your requirements. Then, your script is brought to life by our professional voice-over artists.
Survey data is stored on our secure and PCI compliant network. You can retrieve the data from a convenient web interface or by custom integration with our API. Touch tone responses are stored as SQL records and audio responses are stored as WMA or MP3 files.
Once the survey is complete, the caller can be routed to other options such as Transfer to live agent
Diamond Voice maintains PCI compliant systems and networks using state of the art intrusion protection and 3rd party monitoring. All systems including data, telephone circuits and electrical system are securely backed up and redundant for maximum up-time and relability.
*Additional programming and setup cost