Inbound Call Recording
Record Calls for Tracking and Quality Assurance
Here is how it works:
- To record a call, the call must route through the Diamond Voice Recording system.
- You receive a dedicated telephone number.
- Forward your main office telephone or Toll- free number to the dedicated number.
- Calls route through the Recording System and back to your office automatically.
- You may also choose to give out the Diamond Voice telephone number for callers to dial directly.
Quality and Security
- Additional Backup and Protection: Recordings instantly forward to a backup email account.
- Unlimited Verification Capacity: Diamond Voice system is highly scalable, and up-gradable for rapid growth. Diamond Voice can scale to meet your inbound call volumes.
- Studio Quality Digital Recordings: We will professionally record your pre-scripted menus and questions in a recording studio so your TPV Recording Script sounds just the way you want.