There is a growing need to document all of our telephone conversations by recording calls. Whether creating an audit trail, verifying an order or training customer reps, recording business calls is a necessary function. Simply mentioning that a call is being recorded is often enough to promote a higher level of accountability and to discourage disputes. Whether through your cell or office phone, a reliable automatic call recorder is a core requirement.
But recording the call is just the first step. That audio file needs to be both easy to retrieve and quickly accessible as well as stored securely and reliably. Mobile recording apps put recordings at risk of loss or theft. Local storage solutions have similar challenges but require large investments in hardware and software systems to store and manage call recording. In addition, to be ultimately secure, on site systems must be backed up with off-site storage. So that expensive in-house automatic call recording system still requires a secure remote component.
Most call recording solutions work only with a particular type of phone, for example office phones or cell phones, but don’t seamlessly support both desk phones as well as mobile. From a stockbroker taking orders on the go to a call center with 100 customer service agents, a standardized automatic call recorder system is essential to manage all communication channels.
With the proliferation of identity theft and hackers that deploy ransomware or seek to exploit personal information, it is absolutely critical that audio recordings are stored securely and protected from unauthorized access. More companies are required to follow HIPAA guidelines for dealing with personal information or PCI requirements for financial data. The problem is to be absolutely secure and remain easily accessible.
Diamond Voice Call Recording solves each of these challenges. Support for automatic call recording on business lines can be achieved through inline recording or login recording options. Automatic call recording is integrated into our Cloud Phone services for ultimate convenience serving in office or remote worker alike. Cell phone users can have recording automatically enabled for all in and outbound calls or have selective control.
No matter on what type of phone the call was recorded, all the audio files are managed from the same interface and can be retrieved in the same way. Multi-level access can be enabled to allow limited or administrator access. Audio recordings are stored in secured cloud based servers that are protected by the best in industry standard cyber protection while remaining physically inaccessible to direct access.
Diamond Voice maintains HIPAA compliant security standards as well as PCI compliance with 3rd party verification. Business Associate agreements are in place and proof of coverage is readily provided. The security of your call recordings and audio data are of paramount importance to us.
Diamond Voice systems automatically scale to serve the entrepreneur or the individual broker as well as the call center or corporate office. Call recording can be continuous or on demand. No need to invest in upgrades or be concerned about running out of capacity.
If you need a replacement for that inadequate automatic call recorder system, or need to implement business call recording for the first time, contact us for a complete review and discover the reliability, security and ease of use that Diamond Voice Call Recording delivers!