Auto Message Forward
The auto message forward feature automatically forwards messages that have not been listened to after a specified amount of time to a predetermined mailbox.

Automatic Station Log on
Depending on the type of phone system, STPlus systems can be configured to automatically log subscribers into voice mail when they dial a few numbers from their own extensions.

Call Blocking
Call blocking serves as a "do not disturb" feature when subscribers want calls to go directly into their mailbox without ringing their extension.

Call Forwarding
Call forwarding allows subscribers to have the system automatically transfer their calls to another extension or phone. This feature ensures that important calls receive prompt attention, either by another subscriber, who was designated to receive the forwarded calls, or by the subscriber, who set up the system to send the calls to a location other than his/her usual extension.

Cascading Message Delivery
Cascading message delivery allows the system to call up to 5 different on-premise or off-premise telephone numbers whenever a message is received in the subscriber’s mailbox. Message delivery can be set to operate on one of 6 different schedules, so even subscribers whose daily activities change from day-to-day can have the system reach them with messages.

Distribution Lists: Group Boxes
System supervisors can use the Group Box feature to easily create general distribution lists. A distribution list is a custom list of mailboxes that belong to subscribers who often must receive the same message. Any subscriber can send a message to a Group Box, which then distributes the messages to all mailboxes listed in it. Messages you send to a Group Box can be distributed immediately or at a future time you designate. You may also request confirmation, and the system will let you know who received the message and when they received it.

Distribution Lists: Personal Lists
Each subscriber can create and store up to 4 distribution lists with up to 20 mailboxes on each. This allows the subscriber to efficiently send one message to a certain set of subscriber mailboxes he/she defines. Each personal distribution list can be accessed and altered only by the subscriber who created it, not by other subscribers on the system.

Email Integration
STPlus integrates with POP3 email systems to forward Message notification and Voicemail messages as WAV files to up to 3 email addresses per mailbox.

Guest/Client Mailboxes
Guest mailboxes with limited access to system features can be set up easily on the system. Using this feature, you can allow people or businesses who are associated with your business, but who do not have a telephone assignment, to have a voice mailbox on the system. This is particularly useful in sales environments, or where people work remotely.

Mailbox Default Operators
The system allows system supervisors to designate a different operator for each class of service. If a caller presses 0 when asked to record a message, the call is transferred to the default operator for that class of service. By designating default operators by class of service, you can make operator service more accommodating for callers. If one class of service is set up for all mailboxes in a particular department, for example, the default operator for the class of service could be the department administrator, instead of the company receptionist.

Message Capacity
Controllable on a subscriber by subscriber basis through class of service settings. Subscribers can be allotted a maximum capacity of 200 messages in one mailbox with a maximum single-message length ranging from 3 seconds to 2 hours (length is defined in the mailbox’s class of service).

Message Confirmation
The system can provide the date and time a recipient listened to a message. It also informs the recipient that the sender will be notified that the message has been listened to.

Message Information
Message information voices to subscribers the date and time each message was received in their mailbox. STPlus systems play mailbox messages in first in, first out (FIFO) order, except for messages that have been tagged with the Urgent status, which are played first.

Message Rewind/Pause/Fast forward
The system allows subscribers to rewind, fast forward, or pause messages during playback.

Message Waiting Lights
The system lights message waiting lamps to signal subscribers that a message has been received in their mailbox. Certain telephone systems also integrate with STPlus systems to show the number of new messages in the telephone’s display area. (These capabilities are only available with appropriately equipped telephones. If other indicators are not available, some telephone systems can be set up to simply emit stutter tones upon receiver pick up to indicate new messages are present.)

Multiple Message Capability
The system allows a user to record one voice message and send it to as many subscribers as needed.

New/Old Messages
Subscribers can choose to save messages as old or new.

Operator Access
The system can be set up to allow all callers to dial 0 at any time during a call to access a mailbox that routes the call to a live attendant.

Pager Notification
The system can automatically page subscribers when they receive messages in their mailboxes, and it accommodates 3 different paging options: Relay paging prompts callers to enter a number and transmits that number to the subscriber. Voice paging allows callers to record a message, which is subsequently played to the subscriber being paged. Standard notification simply alerts subscribers when they receive new messages in their mailbox.

Password-Protected Mailboxes
Subscribers can only access a mailbox by entering the correct user-programmed password. Subscribers can change their passwords at any time.

Personalized Voice Greetings
STPlus systems feature several voice greetings recorded by each subscriber. These prompts include a name prompt and up to 10 personal greeting prompts. The new user tutorial walks new subscribers through recording these prompts when they first call in.

Private Messages
Subscribers can tag messages as private. Private messages can only be listened to by the recipient, they cannot be forwarded.

Reply to Sender
Subscribers can review a message then choose to transfer directly to the sender’s mailbox to leave a reply—all at the touch of only two keys.

Send A Message Copy
Once a subscriber listens to a message, he/she can choose to send the message on to another subscriber on the system, with or without adding comments to the beginning or end of the message.

Shared Extension Field
Several mailboxes can share a single telephone extension. When the STPlus system transfers a call to the extension, the system announces the name of the subscriber to which the call is to be directed when an individual at the extension answers the telephone.

Skip Greetings and Interrupt Prompts
The system is set up to skip greetings when the caller presses the 1 key. If a caller does not want to listen to the entire greeting, he/she may skip it and go directly to the mailbox to record a message immediately. Prompt interrupt features also allow callers to make a selection or input keystrokes before the system has voiced a prompt in entirety. When interrupted, the system discontinues the prompt, and immediately responds to the keystroke.

Skip Messages
The skip message feature allows a subscriber to skip a new message while listening to it. The skipped message is automatically saved in the old message category.

Subscriber Outbound Calling
After accessing his/her mailbox, a subscriber can have the system place a call to an outside telephone number. Using this feature, subscribers who call into their mailbox from a pay phone, for example, can make outbound calls through the STPlus system. Additional controls allow system supervisors to restrict the area codes and phone numbers a subscriber can call when placing an outbound call through a mailbox.

Transfer to Mailbox
You can route a call directly into a subscriber’s mailbox (without ringing the subscriber’s extension) by dialing the mailbox number and pressing a transfer bypass digit (the * key on most phone systems).

Transfer to Sender
Transfer to sender enables the recipient of a voice message to immediately transfer, live, to the sender’s extension. This feature may depend upon telephone system capabilities.

Urgent Messages
A caller or subscriber can tag a message as urgent. Urgent messages are placed at the top of the recipient’s new message queue. Depending on a mailbox’s set up, these messages may also be handled differently than regular messages. For example, subscribers may have their mailboxes configured to page them when urgent messages are received.

Volume Control
The volume control feature allows subscribers to control the amplification of messages during message playback.

Supervisor and Technician Setup Features