Voice Mail is the foundation messaging service offered by Diamond Voice Messaging. Dallas and Ft Worth area Voice messaging solutions start with basic voice mail and a dedicated local or 800 telephone number. Auto Attendant or Virtual PBX functions expand the capabilities.

Capable of taking multiple simultaneous calls in addition to message taking, you gain additional call load capacity beyond the physical phone lines at your office or home. So even if you only have two office lines, your voicemail service can literally field dozens of calls at the same time!

Caller ID is standard with your Voice mail. Even if you don't have Caller ID on your telephone, your voice mail does and the callers number* is automatically attached to the message they leave. With the optional Voice To Email service, the Caller ID is delivered by email along with the audio WAV** file of the message.

Unified Messaging delivers voice mail messages as WAV files to your email when you add the Fax To Email service, your email, voice and fax are accessible from one inbox.

Caller ID Pass Through When Call Transfer is used with voice mail, the callers Caller ID is passed through so that you can know who is calling. You can answer the call and accept or reject the the transfer.

Capabilities

All Voice mail boxes are configured with the following capabilities standard:

    • •Web Access to Call Detail
    • •Mailbox to mailbox Message Forwarding
    • •Up to 10 Personal Group Distribution Lists
    • •Send Message with Receipt
    • •Send Messages Confidential
    • •Multiple Mailbox Greetings
    • •Scheduled Mailbox Greetings
    • •Pause, Rewind and Fast Forward message playback
    • •Make and Answer Mailbox to mailbox messages
    • •Forward Messages with or without comment
    • •Save As New
    • •Volume Boost
    • •Auto Time/Date Stamp

Live Call Transfer can be added to any voicemail box. This allows your voicemail to transfer calls to any telephone number. If you are available, you can take or reject the call. If you are not available, the caller can leave a voicemail message. Call Transfer can be turned on or off right over the phone. Plus, a schedule can be created so that calls only transfer during the time you want to take calls live.

Music on Hold during Live Call Transfer can be customized for you or callers will simply hear professional, upbeat music during the transfer.

Message Notification keeps you in touch with your voicemail messages 24/7 or whatever your schedule. Message Notification options for your voicemail include digital pager, email or text messaging to a cell phone or text pager.

Voice To Email Delivery of messages includes the message in WAV format and the Caller ID. Each mailbox can have up to 3 email addresses.

Voicemail telephone numbers can be 800 Tollfree or local Dallas numbers. Service can start in a few minutes, so call today!

*Requires callers Caller ID to not be blocked
** Additional cost depending on service level
Pricing is subject to change without notice. Please call for current pricing.

Local Service (Dallas / Forth Worth Area Non-Metro)

Service Level

Greeting
Length

Msg. Length

Grt #

Retention
Days

 Capacity

Mo. Price

Set-up
Personal Assistant Home 1 min 2 Min 1 5 new/
1 old 		25 $9.95 $12
Executive* - Business 2 min. 3 min. 2 10 new/
7 old 		50 $14.95 $12
Executive Gold* - Enhanced Business 5 min. 3 min. 4 21 new/
14 old 		100 $19.95 $12

Executive Platinum*
Advertising response

 10 min. 5 min. 6 21 new
14 old 		200 $29.95 $12
Client Mailbox
Requires purchase of the Menu Option

1 min.

2 min.

 2

7 new
3 old

 

 20

$6.95

$12

Enhanced Features

Direct Connect/Call Transfer
Callers can be transferred from voice mailbox to a designated telephone number. Included with Executive Mailbox or above
Blind Transfer or
Monitored Transfer

$4.00

$4.00
Question & Answer
Accepts audio or touch-tone input written to database.

1 min.

2 min.

 N/A

N/A

N/AN/A

$Call

$Call
IVR Interactive Voice Response
 Plays information from database on caller input

Configuration may require adt'l. boxes
Data Updates (as configuration may require)

$Call

$Call5
Fax On Demand
Each box holds one document up to 10 pages. 		LD delivery 10.9 cents/ min.
Local DFW no extra charge.
Document updates $7.50 		10 pages

$9.95

$15

Message Notification
 To Email, text message or pager

If to non toll-free number, .079 cents minute
$2.00

$4.00

Message Delivery
 WAV To Email, Delivery to telephone number
Includes Message Notification capabilities

 If to non toll-free number, .079 cents minute
$2.00

$4.00

*BASIC MONTHLY CHARGE ALLOWS 2500 CALLS PER MONTH. CALLS IN EXCESS OF 2500 WILL BE SUBJECT TO A 2 CENT PER CALL EXCESS USAGE CHARGE

Billing: Pay by MasterCard, Visa or American Express. 10% discount for Annual Billing.
You may also pay by invoice quarterly
(If paying by check, payment must be made in advance of service activation.)
30 day notice of cancellation required.

Referral Discount:
Free month of mailbox service when you refer a new subscriber!

 

 

 

 

 
© 2005 DVC