Welcome,

Virtual Office / Auto Attendant

The Automated Attendant

You've called one before, you just may have not realized what it was. It went something like this:

"Thank you for calling Acme Corporation. If you know your parties extension, please enter it now or choose one of the following: For Sales, press 1, for Service press 2..." and so on. Your call was then routed call based on the buttons you did or didn't press.

Some of the other things it allowed you to do:

Transfer to an Operator.
Hear a personnel directory.
Listen to information about the company.
Retrieve Database information such as Account Balance or Order status

There were also some things the system did for the person you were calling which you couldn't see:

Allowed them to accept or reject the call before speaking to you. (Don't feel too bad!)
Notified them when a message was left either by email, text, voice call or pager.
Transferred calls or triggered notification based on a schedule.
Let them send the call to an alternate extension.
Capture the Caller ID

In the past, for a business to have this level of telephone sophistication, it usually required an intelligent telephone system and voicemail/auto attendant equipment in-house. This, of course, means a significant investment. But the system could only direct calls to telephones which were connected to that phone system.

The Virtual Office

With Diamond Voice Virtual Office, you have all this plus you stay in touch no matter where you are. Callers are transferred to any telephone number.
You can have the power and the convenience of a full scale Call-Processing system at a fraction of the cost.
More importantly, you can have the image and impressive sound of a large corporation without even having corporate offices.

The building blocks of the Virtual Office service are:

Mailbox- Plays greeting, takes a message, transfers call, triggers notification.

Menu Option - Plays greeting, receives touch-tone input, routes call based on input or other criteria such as call number or time of day. These can be linked together in a "menu-tree" to give multiple options for various departments.

Call Transfer - Available in two flavors:

Blind - Transfers caller to the specified telephone number and releases the call.

Monitored - Waits to see if the transferred call is answered or if the line is busy. If busy or no answer, caller is returned to the mailbox greeting and allowed to leave a message or make another choice.

Message Notification - Also has three options:

Email - Notification is sent to multiple email addresses of your choice. This can include the audio message as a WAV file attachment.

Text - Notification is sent to multiple Smart phone or text message addresses.. This can include the audio message as a WAV file attachment.

Pager - The mailbox number is sent to the pager alerting the owner of a message waiting. This can be scheduled.

Voice Call - The mailbox dials a specified telephone number and plays a message asking the owner of the mailbox to enter a passcode for immediate access to messages. This feature can dial up to 5 different numbers and/or pagers at various times and intervals.

With these 4 features, you can design a Virtual Assistant that exactly meets your requirements. Whether a retail store trying to manage call flow, a sales group always on the road or a new business with an image to project, the Virtual Assistant is versatile and cost-effective.

Applications include:

ACD Applications	Multi-location Companies
Small Business	Special Promotions
Real Estate Agents	Customer Service & Support
Advertising Support	Service Departments
Home Offices	Banks
Retail Call Management	Dispatch Offices
Non-Profit Organizations	Travel Agencies
Independent Sales Agents	Churches
Doctor's Office	Courier Services
Clubs