Third Party Recording Services

Automated TPV and Third Party Verification Service for Verbal contracts and Audio Recording Verifications Between Buyers and Sellers

Who Needs a Third Party Verifier?
Long Distance Providers and Telemarketing Companies are required to use a Third Party Verification service when selling products or services over the phone or they may face penalties.

Merchants who take Electronic Check payments over the phone are required to receive either written or voice recorded authorizations

Anyone who wants to have a TPV Record or Verbal Contract to fall back on when fighting charge-backs and billing disputes.

Diamond Voice will capture, record, and store voice authorizations automatically. Third Party Recordings are created by calling into Diamond Voice Automated System.

Types of Verification
OPEN-ENDED TPV Basic Verbal Contracts Service that uses our Virtual Phone Recording System. In this scenario, the sales agents will do most of the talking. In many cases reading a telemarketing call script on a piece of paper in front of them. This would include initial query for the Agent ID and Customer Number.

PRE-SCRIPTED TPV (Automated Q&A session)
The Diamond Voice Automated Attendant will walk the buyer through a series of pre-scripted questions and collect audio or touch tone answers. Diamond Voice will append a Time and Date stamp and issue a unique confirmation number. The entire verification is then emailed to any email address you choose. We can also record long phone conversations that allow the sales agents to do most of the talking.

DUAL RECORDING Combine the Basic or Pre-Scripted service with Dual recording to obtain a complete audio record of the transaction including any extraneous comments made by either party during the process. This provides the ultimate in verification documentation.

CUSTOMIZED IVR CALL SCRIPT Diamond Voice offers a free professional consultation including help with designing your call flow script. Upon request we will customize the Interactive Voice Response call script to meet your verification guidelines, and TPV Rules. Combine with real-time Payment Processing for a complete order taking system.

TPV-by-Email Diamond Voice will instantly forward your verifications to you. You will have immediate access for verification playback. Audio is attached as WMA or WAV and touchtone input appears as text in the body of the email along with the Time/Date stamp, confirmation number and Caller ID.

TPV-by-Web You have access to retrieve verifications by logging into our secure web site. You can search and retrieve by any key field: Agent number, Customer number, time/date, etc. Just click the audio link to play back the recording.

TPV-by-Phone Verification retrievals may be accessed at anytime with a touch tone phone. Verifications may be retrieved by a unique confirmation number. Diamond Voice Verifications are password protected. You can call into Diamond Voice automated system to listen to your stored verifications for up to 120 days standard or up to 3 years upon request.

TPV-by-FTP Audio Recordings may be downloaded at anytime with a FTP Client or HTTP Browser.

TPV-by-CD Audio Recordings and Master Data File may be burned to a CD-ROM and shipped to you. MS Access 2000 and .wav player is required.

Additional Backup and Protection: Diamond Voice can instantly forward recorded messages as file attachments to a backup email account. For additional backup and protection, we can also forward verifications to a backup server for triple protection.

Unlimited Verification Capacity: Diamond Voice system is highly scalable, and up-gradable for rapid growth. Diamond Voice can scale to meet your inbound call volumes.

Studio Quality Digital Recordings Diamond Voice will professionally record your pre-scripted menus and questions in a recording studio so your automated attendant sounds just the way you want.

Auto-Fax LOA's to Your Customers Diamond Voice can fax letters of authorization using our fax on demand system. This add-on feature can be easily integrated within the verification process. If your customer does not already have a copy of your standard letter of authorization they can have the option of having it immediately faxed to them. Your LOA can be customized with your fax and customer service numbers in case your customer has questions.

PRIVATE LABEL RESELLER DISCOUNTS: For the larger Call Centers, Tele-Service Providers, and ACH Processors we offer Reseller Discounts.

Contact us today!