Automated TPV and Third Party Verification Service
for Verbal contracts and Audio Recording Verifications Between
Buyers and Sellers
Who Needs a Third Party Verifier?
-
Long Distance Providers and Telemarketing Companies
are required to use a Third Party Verification service when
selling products or services over the phone or they may face
penalties.
- Merchants who take Electronic Check payments over the phone are required to receive either written or voice recorded authorizations
- Anyone who wants to have a TPV Record or Verbal Contract to fall back on when fighting charge-backs and billing disputes.
Diamond Voice will capture, record, and store voice authorizations automatically. Third Party Recordings are created by calling into Diamond Voice Automated System.
Types of Verification
OPEN-ENDED TPV Basic Verbal Contracts Service that uses our Virtual Phone
Recording System. In this scenario, the sales agents will do
most of the talking. In many cases reading a telemarketing call
script on a piece of paper in front of them. This would
include initial query for the Agent ID and Customer Number.
PRE-SCRIPTED TPV (Automated Q&A session)
The Diamond Voice Automated Attendant will walk the buyer
through a series of pre-scripted questions and collect audio or
touch tone answers. Diamond Voice will append a Time and Date
stamp and issue a unique confirmation number. The entire
verification is then emailed to any email address you choose. We
can also record long phone conversations that allow the sales
agents to do most of the talking.
DUAL RECORDING Combine the Basic or Pre-Scripted service with Dual
recording to obtain a complete audio record of the transaction
including any extraneous comments made by either party during
the process. This provides the ultimate in verification documentation.
CUSTOMIZED IVR CALL SCRIPT Diamond Voice offers a free professional consultation
including help with designing your call flow script. Upon
request we will customize the Interactive Voice Response call
script to meet your verification guidelines, and TPV Rules.
Combine with real-time Payment Processing for a complete order
taking system.
Retrieval Options
TPV-by-Email Diamond Voice will instantly forward your verifications to
you. You will have immediate access for verification playback.
Audio is attached as WMA or WAV and touchtone input appears as
text in the body of the email along with the Time/Date stamp,
confirmation number and Caller ID.
TPV-by-Web You have access to retrieve verifications by logging into our
secure web site. You can search and retrieve by any key field:
Agent number, Customer number, time/date, etc. Just click the
audio link to play back the recording.
TPV-by-Phone Verification retrievals may be accessed at anytime with a
touch tone phone. Verifications may be retrieved by a unique
confirmation number. Diamond Voice Verifications are password
protected. You can call into Diamond Voice automated system to
listen to your stored verifications for up to 120 days standard
or up to 3 years upon request.
TPV-by-FTP Audio Recordings may be downloaded at anytime with a FTP
Client or HTTP Browser.
Quality and Security
Additional Backup and Protection: Diamond Voice can instantly forward recorded messages as file
attachments to a backup email account. For additional backup and
protection, we can also forward verifications to a backup server
for triple protection.
Unlimited Verification Capacity: Diamond Voice system is highly scalable, and up-gradable for
rapid growth. Diamond Voice can scale to meet your inbound call volumes.
Studio Quality Digital Recordings Diamond Voice will professionally record your pre-scripted
menus and questions in a recording studio so your automated
attendant sounds just the way you want.
PRIVATE LABEL RESELLER DISCOUNTS: For the larger Call
Centers, Tele-Service Providers, and ACH Processors we offer
Reseller Discounts.
Start Service Today Contact us!
1-888-293-1550