Diamond Voice operates a nation-wide service bureau for voicemail, IVR, audio information, fax-mail, fax on demand, and interactive voice response services.
Diamond Voice established a state-of-the-art voice and fax messaging installation in the Dallas and Ft. Worth Metroplex to support custom applications for larger customers. Diamond Voice now provides Voice and Fax response services to customers nationwide and is privileged to include the top companies in a variety of industries as clients.
Focus
While claims of large clients may be exciting and impressive,
the most common customer Diamond Voice serves is the
entrepreneur and small to medium-sized business. Offering
innovative and inexpensive solutions helps these companies have
the reliable voice and fax communications which are necessary in
today's competitive marketplace.
Capabilities
Diamond Voice specializes in creative applications for voice
processing and call routing solutions. These solutions are often
available as your choice of either a service or by purchasing
equipment for in-house use. With extensive knowledge of
telecommunications and computer-based telephony, Diamond Voice
Sales Engineers combine the best of customer service with
hands-on understanding of the system capabilities. This gives
each Sales Engineer the ability to design specific call routing
and information delivery configurations not ordinarily found in
service bureaus.
The professional script writers and degreed voice talent on
staff are always available to design and bring to life your
communication service.
Products and Services
Each of these components are integrated into the systems Diamond
Voice delivers. Full integration with existing phone systems and
computer networks gives the customer a single point of contact
when choosing Diamond Voice. Strategic alliances with other
manufacturers adds an additional layer of support and
reliability for total confidence.
Support
Providing technical support is a personal commitment at Diamond
Voice. No equipment system is sold for a customer's in-house
application that is not in daily use by the Diamond Voice
service bureau. Business and personal activity doesn't stop at
5pm, so 24-hour technical support is provided and no question is
too small to ask.
Future
Advances in communication technology signal new opportunities
and advantages for business. Diamond Voice Messaging &
Information is committed to consistent expansion of services
offered and, as technology evolves and new applications appear,
Diamond Voice will know and understand how to best utilize these
to benefit customers.
