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For help with Diamond Voice call management and hosted IVR services, please visit our SUPPORT page.
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Diamond Voice Messaging & Information Service has delivered voice and fax information solutions since 1987.
Diamond Voice operates a nation-wide service bureau for voicemail, IVR, audio information, fax-mail, fax on demand, and interactive voice response services.
Diamond Voice established a state-of-the-art voice and fax messaging installation in the Dallas and Ft. Worth Metroplex to support custom applications for larger customers. Diamond Voice now provides Voice and Fax response services to customers nationwide and is privileged to include the top companies in a variety of industries as clients.

Focus
While claims of large clients may be exciting and impressive, the most common customer Diamond Voice serves is the entrepreneur and small to medium-sized business. Offering innovative and inexpensive solutions helps these companies have the reliable voice and fax communications which are necessary in today's competitive marketplace.

Capabilities
Diamond Voice specializes in creative applications for voice processing and call routing solutions. These solutions are often available as your choice of either a service or by purchasing equipment for in-house use. With extensive knowledge of telecommunications and computer-based telephony, Diamond Voice Sales Engineers combine the best of customer service with hands-on understanding of the system capabilities. This gives each Sales Engineer the ability to design specific call routing and information delivery configurations not ordinarily found in service bureaus.

The professional script writers and degreed voice talent on staff are always available to design and bring to life your communication service.

Products and Services

  • Virtual Office
  • Voicemail
  • Voice Information
  • Automated Attendant
  • ACD
  • Automated Call Routing
  • Voice to Email
  • Fax to Email
  • Fax On Demand
  • Interactive Voice Response IVR
  • Automated Data Collection
  • Each of these components are integrated into the systems Diamond Voice delivers. Full integration with existing phone systems and computer networks gives the customer a single point of contact when choosing Diamond Voice. Strategic alliances with other manufacturers adds an additional layer of support and reliability for total confidence. 

    Support
    Providing technical support is a personal commitment at Diamond Voice. No equipment system is sold for a customer's in-house application that is not in daily use by the Diamond Voice service bureau. Business and personal activity doesn't stop at 5pm, so 24-hour technical support is provided and no question is too small to ask.

    Future
    Advances in communication technology signal new opportunities and advantages for business. Diamond Voice Messaging & Information is committed to consistent expansion of services offered and, as technology evolves and new applications appear, Diamond Voice will know and understand how to best utilize these to benefit customers.