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Teleconferencing
Operator Assisted




  
Operator Assisted Conference Call Instructions

There are 3 types of callers in this conference call; the operator, the host, and the members; each having a unique ID number.

Operator:
  • Only one operator is permitted per conference call.
  • It is suggested that the operator dial in before anyone else, including host(s).
  • The operator will be un-muted and will hear silence when they initially dial in.
  • The operator will be able to talk to the host(s) as they enter, but the members will not be able to hear the conversation.
  • The operator will hear a beep as each host enters the call.
  • All call functions are controlled by the operator.
Host:
  • A maximum of 50 hosts are permitted per conference call.
  • Each host will be un-muted and will be able to converse with the other hosts and the operator when they initially dial in, members will not be able to hear these conversations.
  • The hosts and the operator will hear a beep as each subsequent host enters the conference call.
  • Hosts have no control over the functions of the call.
Members:
  • The maximum number of members is based on your reservation.
  • If the conference has not started yet, each member will hear music-on-hold when they initially dial in otherwise they will be placed directly into the conference.
  • When permitted by the operator, each member may press any key to ask a question of the hosts. The members will be queued and handled in a first come first served order.
Operator Controls (key commands)
1 - Toggles Mute and Un-Mute Initially the operator is permitted to talk to the hosts. During the actual conference the operator should Mute himself using this key. If there is a need to speak to the hosts, this key will also Un-Mute the operator.
2 - Not Used
3 - Volume Control If members report a problem hearing the hosts talking, use this key to raise the volume of the hosts from the members' perspective.
4 - Pull member from the Queue When a member is in the queue waiting to ask a question, pressing this key will put the member and the operator into a private conversation. Neither the hosts nor the other members can hear them.
5 - Put member into conference To enable the member to ask their question, use this key. Both the member and the operator will now be able to talk to the hosts. All other members will be able to hear that conversation.
6 - Remove member from conference When the member is finished talking to the hosts, use this key to place them back with the other members. This can also be used to prevent a member from asking a question after using the 4 key and determining the question unfit for this conference.
7 - Starts and stops recording The entire conference will be recorded and available from the web site in .WAV format. To go off-the-record, press this key again to pause the recording. Another press will start recording again.
8 - Talk to members/ Music-On-Hold to members. This key enables the operator and hosts to speak to the members. This is usually used prior to the start of the conference to inform the members of the status. Another press returns the Music-On-Hold to the member. You will hear 2 beeps indicating that the members are hearing music, 1 beep indicates the members can hear you talking.
9 - Open and Close the queue The queue is a mechanism whereby the members can ask questions of the hosts in an orderly fashion. The operator uses this key to Open the Queue enabling members to begin getting in line. Once all questions have been answered, this key can be used to Close the queue.
* - Begin the conference When all hosts have arrived and are ready to begin, this key will start the conference. The members can now hear the hosts and the operator. Normally, the operator will announce the beginning of the call, and then uses the 1 key to mute himself.
# - Announce number of callers Announces the total number of callers on this conference, including all members, hosts, and the operator.
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