Voicemail service

Voicemail is the foundation messaging service Diamond Voice Messaging offers. Voice messaging solutions start with basic voicemail and a dedicated (DID) telephone number. Capable of taking multiple simultaneous calls in addition to message taking, you gain additional call load capacity beyond the physical phone lines at your office or home. So even if you only have two office lines, your voicemail service can literally field dozens of calls at the same time!

Caller ID is standard with your Diamond Voice Voicemail. Even if you don't have Caller ID on your telephone, your voicemail does and the callers number* is automatically attached to the message they leave. With the optional Voice To Email service, the Caller ID is delivered by email along with the audio WAV** file of the message.

Caller ID Pass Through When Call Transfer is used with voicemail, the callers Caller ID is passed through so that you can know who is calling. You can answer the call and accept or reject the the transfer.

Capabilities

All Voicemail boxes are configured with the following capabilities standard:

Web Access to Call Detail
Mailbox to mailbox Message Forwarding
Up to 10 Personal Group Distribution Lists
Send Message with Receipt
Send Messages Confidential
Multiple Mailbox Greetings
Scheduled Mailbox Greetings
Pause, Rewind and Fast Forward message playback
Make and Answer Mailbox to mailbox messages
Forward Messages with or without comment
Save As New
Volume Boost
Auto Time/Date Stamp

Live Call Transfer can be added to any voicemail box. This allows your voicemail to transfer calls to any telephone number. If you are available, you can take or reject the call. If you are not available, the caller can leave a voicemail message. Call Transfer can be turned on or off right over the phone. Plus, a schedule can be created so that calls only transfer during the time you want to take calls live.

Music on Hold during Live Call Transfer can be customized for you or callers will simply hear professional, upbeat music during the transfer.

Message Notification keeps you in touch with your voicemail messages 24/7 or whatever your schedule. Message Notification options for your voicemail include digital pager, email or text messaging to a cell phone or text pager.

Voice To Email Delivery of messages includes the message in WAV format and the Caller ID. Each mailbox can have up to 3 email addresses.

Voicemail telephone numbers can be 800 Tollfree or local Dallas numbers. Service can start in a few minutes, so call today!

*Requires callers Caller ID to not be blocked
** Additional cost depending on service level
Pricing is subject to change without notice. Please call for current pricing.

Local Service (Dallas Forth Worth Non-Metro)
Service Level	Greeting Length	*Msg. Length*	Grt #	Retention Days	*Capacity*	*Mo. Price*	*Set-up*
Personal Assistant - Home	1 min	2 Min.	1	5 new/ 1 old	25	$9.95	$12
Executive* - Business	2 min.	3 min.	2	10 new/ 7 old	50	$14.95	$12
Executive Gold* - Enhanced Business	5 min.	3 min.	4	21 new/ 14 old	100	$21.95	$12

Executive Platinum* - Advertising response	10 min.	5 min.	6	21 new 14 old	200	$29.95	$12
Direct Connect/Call Transfer Callers can be transferred from voice mailbox to a designated telephone number.	Blind Transfer Monitored Transfer					$5.00 $7.50	$7.50 $7.50
Menu Option "For Sales, press 1 For Svc press 2... Requires the purchase of 2 adt'l boxes	1 min.	N/A	N/A	N/A	N/A	$3.95	N/A
Client Mailbox Requires purchase of the Menu Option	1 min.	2 min.	2	7 new 3 old	20	$6.95	$12
Question & Answer Accepts audio or touch-tone input written to database.	1 min.	2 min.	N/A	N/A	N/AN/A	$19.95	$36 1st quest $12/ Each Adt'lQuestion
IVR Interactive Voice Response Plays information from database on caller input	Configuration may require adt'l. boxes Data Updates (as configuration may require)					$19.95 $7.50	$75
Fax On Demand Each box holds one document up to 10 pages.	LD delivery 10.9 cents/ min. Local DFW no extra charge. Document updates $7.50				10 pages	$19.95 Stand alone $11.95 in	$19
Message Notification To Email, text message or pager	If to non toll-free number, .079 cents minute					$2.00	$7.50
Message Delivery WAV To Email, Delivery to telephone number Includes Message Notification capabilities	If to non toll-free number, .079 cents minute					$3.00	$7.50
*
BASIC MONTHLY CHARGE ALLOWS 2500 CALLS PER MONTH. CALLS IN EXCESS OF2500 WILL BE SUBJECT TO A 2 CENT EXCESS USAGE CHARGE EACH

Billing: Pay by MasterCard, Visa or American Express. 10% discount for Annual Billing. 
You may also pay by invoice quarterly 
(If paying by check, payment must be made in advance of service activation.)

30 day notice of cancellation required.

Referral Discount:
Free month of mailbox service when you refer a new subscriber!

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