RESOURCES

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Here are some sites we have found useful and are happy to recommend.

SAVE MONEY ON GAS!

Help pronouncing that difficult word

Help navigating your favorite big companies Auto Attendant- The IVR Cheat Sheet.

Find anyone's phone number

PAYMENT PROCESSING

Credit Card Processing

Check Processing

TELECOMMUNICATIONS:

Call Recording and the law

Latest FCC Ruling on Slamming

Rules for Third Party Verifiers

Guidelines for TPV & LD Switching

FCC Website

FCC Slamming Website

TELEMARKETING:

Telephone Still Favored Purchasing Channel

Complying With The Telemarketing Sales Rule

Federal Trade Commission Website

TelePlaza.com is a resource site for call center, telemarketing, and customer service information. The site provides hundreds of links to relevant industry information and employment services for the call center industry.

CALL CENTER DIRECTORIES:

CreekPointe.com
Help Desk and Customer Relationship Management CRM solution provider providing tool sets and services that help their most valuable assets.

Help Desk Software Directory

Call Center Learning Center

www.call-center.net - a comprehensive directory for call center managers.

Help-Desk-Software-Guide.com

CHECK PROCESSING:

www.NACHA.org

www.SWACHA.com

 

 


 

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