Additional Resources

Here are some sites we have found useful and are happy to recommend.





Help pronouncing that difficult word
Help navigating your favorite big companies Auto Attendant- The IVR Cheat Sheet.
Find anyone's phone number

PAYMENT PROCESSING:
Credit Card Processing
Check Processing

TELECOMMUNICATIONS: Call Recording and the law
Latest FCC Ruling on Slamming
Rules for Third Party Verifiers
Guidelines for TPV & LD Switching
FCC Website
FCC Slamming Website

TELEMARKETING:
Telephone Still Favored Purchasing Channel
Complying With The Telemarketing Sales Rule
Federal Trade Commission Website
TelePlaza.com is a resource site for call center, telemarketing, and customer service information. The site provides hundreds of links to relevant industry information and employment services for the call center industry.

CALL CENTER DIRECTORIES:
Live Call Center Services, Contact Center
MPC Call Center offers inbound and outbound business outsourcing services including technical support, order processing, telemarketing, and customer care. Contact us today for more information on our contact center and call center services.
Live Answering Service
" We are a nationwide live telephone answering service answering service for all industries. We answer for your company in your business name and follow your instructions to handle your telephone calls. Our services range from virtual receptionist to call center service."
CreekPointe.com is a Help Desk and Customer Relationship Management CRM solution provider providing tool sets and services that help their most valuable assets.
Help Desk Software Directory
Call Center Learning Center www.call-center.ne- a comprehensive directory for call center managers.
Help-Desk-Software-Guide.com

CHECK PROCESSING:
www.NACHA.org
www.SWACHA.com