Q & A Mailbox

What is a Question and Answer mailbox?
Like a regular voice mailbox, the Q & A mailbox plays a greeting and records the caller’s response. But the Q & A mailbox can play multiple questions in sequence and accept audio or touchtone input from the caller. All of these responses are stored in a database and can be retrieved over the web or by phone. This makes the Q & A Mailbox a great choice for data collection, whether opinion surveys or product orders.

How does it Work?

• Your script is brought to life by our professional voice-over artists.
• Each question is customized to accept either audio recording or touch-tone.
• The caller’s response can be played back for confirmation.
• Questions can be skipped depending on the caller’s touch-tone response.
• Confirmation prompts can vary depending on input. For example, if the caller presses 3, the prompt can say “You chose the red sweater.”
• After the last question and answer, a confirmation number is assigned and played for the caller.
• The Q & A can be configured to keep a response set only if all questions are answered.
• The caller can be routed to other options such as Transfer to live operator.
• Records are stored in an SQL database and accessible by web or a custom GET/POST* integration.
• Touch tone responses are stored as text and audio responses are stored as WMA or MP3 files.
• Each record contains Date/Time and a unique record number.

What types of applications are supported?

• Opinion Surveys
• Order taking
• Contests
• Money Transfers*
• Credit Card processing*
• Registration
• Time Card
• Third Party Recording
• Employment verification*
• Pay By Phone*
• Remote Data Update*
• Telephone Check-in
• Opt-in, Opt-out line

Other benefits and features

• Records can be edited from the web to add comments.
• Automatic capture of Caller ID with each call record.
• Reverse Look-up of Address.*
• Transcription for Audio files is available.*
• Separate Audio responses can be combined together with questions to create a single recording.*
• Can be combined with Credit Card processing to create real-time order processing.*


*May require other services and additional costs.

How to sign up
Q & A Mailbox applications range from basic to very sophisticated. Whatever the size of your project, we will keep it simple. All you need to do is provide us with a list of questions you want to ask or information you want to collect. We will help you script it and provide suggestions on the best way to implement your application in the quickest way.

Contact us today!