IVR - Interactive Voice Response

Diamond Voice hosted IVR Information Services were designed to meet the need for high call-volume voice information service and the ability to customize options at a controllable price.

We currently provide IVR service to hospitals, debit cards, theaters, radio stations, international delivery services, marketing companies, churches, realtors, publishers and many other organizations who need to make recorded or faxed information available to the public.

 

With integrated IVR, database information can be accessible by phone. Check balances, transfer funds or confirm order status.

Diamond Voice provides data access through ODBC, SQL or Web Services no matter where your data is located.

With multi-lingual support, you will have maximum flexibility for serving a variety of markets with a single application.

Service includes:

• Customized menu trees.
• Question and answer audio surveys.
• Email / FTP Delivery of data.
• Multi-lingual.
• Dial-by-letter.
• Data access via SQL, ODBC or Web Services.
• Update outgoing messages/greeting remotely.
• Greetings played according to time of day.
• Direct-connect with Call Transfer to a live person.
• Web access to real-time data.
• 800 Access.
• Detailed monthly reports.
• Specialized message-taking ability with high capacity voicemail.
• Fax On Demand.
• Professional Scriptwriting and Recording.
• No equipment to install or maintain at your site.

When building your IVR application, we will start with one of our off-the-shelf apps, already built to keep your cost as low as possible. From there, we can add any customizations necessary. Our voice-over professionals will give your project the quality sound your callers expect.

Applications include:

Information Hotlines	Special Promotions	Customer Service & Support	Literature Fulfillment
Product Finder	Newsletters	Sales Literature	Price Lists
Concert Lines	Order Taking	Advertising Support	Locator Maps
Salary Verification	Real Estate Floor Plans	On-Line Catalogs	Yellow Pages Support
Debit Card Transactions	Store Finder	Surveys	Dealer/Reseller Directories
Credit/Loan Applications	Financial Information	Forms	Inventory Lists
Membership Rosters	Job Classifieds	Dispatch Information

Contact us today!