Best Pet Tags is a mail order seller of quality, personalized dog and cat identification tags in a variety of shapes and metals.
Best Pet Tags receives dozens of requests per day for their products. Given the customized nature of their products, accuracy is absolutely necessary. Orders must be complete and exactly as the customer specifies. Multiple calls need to be handled at one time and order taking should be available 24/7.
Diamond Voice Messaging worked with Best Pet Tags to create a Order Taking script containing clear and concise questions designed to capture exactly the information required to fill the order.
The script is comprised of a series of questions including Customer shipping and payment information as well as product details.
Once the call is completed, the recording is stored as a high quality, small foot-print WMA file which can be played on any Windows PC and all major Audio players. (MP3 is also available if required)
Online Call logs provide a real-time record of calls including date/time, duration and number of the caller.
For more information about Best Pet Tags, call 812-952-3200 or visit the Web site at www.bestpettags.com
Date Published: March 2009 © 2009 Diamond Voice LLC. All rights reserved. This case study is for informational purposes only. DIAMOND VOICE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.