Eisenbergs Skatepark is the premier skatepark for in-line skating, skate boarding and BMX biking in Plano Texas. Eisenbergs provides Skate lessons, Party Hosting, Celebrity events and daily open skate times.
99% of the callers to Eisenbergs Skatepark just wanted basic information: Times, prices, location etc. So the staff found themselves giving out the same information hundreds of times a day. They wanted to automate that information, but be able to change it from time to time. However, the callers who really needed to speak with someone to schedule a party, needed to get through to a live person. It was also important that individual employees have their own Voicemail boxes so messages were not lost or misdirected. It was critical that large numbers of callers be processed without the cost of maintaining additional telephone lines or equipment.
Diamond Voice Messaging designed a Virtual Office service to which Eisenbergs Skatepark forwarded their main number that could handle thousands of calls each month without busy signals. Working together, a professional sounding script was designed and recorded by Diamond Voice that provides callers quick access to basic general information, pricing and directions. Updates are made immediately when information or schedules change. Live Call Transfer allows callers to "zero out" to the office and speak with an Eisenbergs Skatepark employee. Each employee has their own Extension mailbox and Message Notification so their messages get to them and are not mis-directed or lost. Monthly call reports provide data on total calls and hits on particular menu options as well as mailbox traffic.
For more information about Eisenbergs Skatepark, call 972-293-5393 or visit the Web site at www.eisenbergs.com
Date Published: March 2004 © 2007 Diamond Voice LLC. All rights reserved. This case study is for informational purposes only. DIAMOND VOICE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.