Question & Answer Mailbox

Structured Message Taking

  • What is a Question and Answer Mailbox?

    Like a regular Voicemail box, the Q & A mailbox plays a greeting and records the caller's response. But the Q&A Mailbox can play multiple questions in sequence and accept audio or touchtone input from the caller.


    All the responses are stored in a database and can be retrieved over the web or by phone. This makes the Q & A Mailbox a great choice for data collection, whether opinion surveys or product orders.

  • How to Start Service

    Q & A Mailbox applications range from basic to very sophisticated. Whatever the size of your project, we will keep it simple.


    All you need to do is provide us with a list of questions you want to ask or information you want to collect. We will help you script it and provide suggestions on the best way to implement your application in the quickest way.

Professional Design and Voice Over

Question and answer Voice Over

We work with you to design a script and call flow. Each question is customized to accept either audio recording or touch-tone. You can use one of our sample scripts or modify it to meet your requirements. Then, your script is brought to life by our professional voice-over artists.

Data Storage and Retrieval

IVR Survey data

Survey data is stored on our secure and PCI compliant network. You can retrieve the data from a convenient web interface or by custom integration with our API. Touch tone responses are stored as SQL records and audio responses are stored as WMA or MP3 files.

Routing Flexibility

Question and answer mailbox routing

Once the survey is complete, the caller can be routed to other options such as Transfer to live agent

Security and Redundancy

IVR security and redundancy

Diamond Voice maintains PCI compliant systems and networks using state of the art intrusion protection and 3rd party monitoring. All systems including data, telephone circuits and electrical system are securely backed up and redundant for maximum up-time and relability.

Questions? Call 888-293-1550

*Additional programming and setup cost

  • How does it Work?

    We work with you to create a custom solution

  • Your script is brought to life by our professional voice-over artists.
  • Each question is customized to accept either audio recording or touch-tone.
  • The caller's response can be played back for confirmation.
  • Questions can be skipped depending on the caller's touch-tone response.
  • Confirmation prompts can vary depending on input. For example, if the caller presses 3, the prompt can say “You chose the red sweater.”
  • After the last question and answer, a confirmation number is assigned and played for the caller.
  • The Q & A can be configured to keep a response set only if all questions are answered.
  • The caller can be routed to other options such as Transfer to live operator.
  • Records are stored in an SQL database and accessible by web or a custom GET/POST* integration.
  • Touch tone responses are stored as text and audio responses are stored as WMA or MP3 files.
  • Each record contains Date/Time and a unique record number.


Questions? Call: 888-293-1550

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