IVR stands for Interactive Voice Response. When you call a company and you are immediately answered by an automated message, you’ve interacted with an IVR.
IVR is more cost-efficient than paying employees to answer the phone. It is much more reliable and acceptable than outsourcing your call center overseas. An IVR call center allows you to automate (meaning you don’t lift a finger) every call and handle simple customer requests or direct the caller to the right team member.
IVR call centers give customers an option to retrieve information, make payments, or purchase your products and services 24 hours a day. Team members will only need to join a call for more pressing customer needs.
It’s a faster way to get paid and save you money on employee costs. Diamond Voice continues to be a leading expert in IVR with accurate, award winning service. You can start today.
Start by looking at the features above that can benefit your growing small business.