With integrated, cloud IVR service, database information can be accessible by phone. Check balances, transfer funds or confirm order status.
Diamond Voice provides data access through ODBC, SQL or Web Services no matter where your data is located. With multi-lingual support, you will have maximum flexibility for serving a variety of markets with a single hosted IVR application.
We have designed and hosted IVR applications for a wide variety of organizations who need to make database information available to the public.
When building your custom IVR Database applications, we start with one of our off-the-shelf hosted IVR solutions, pre-built to keep your cost as low as possible.
From there, we can add any custom IVR applications necessary. Our voice-over professionals will give your project the quality sound your callers expect.
We designed and programmed the software that supports our Diamond Voice Call Management system.
We are the architects of our hosted IVR system and can deliver unique custom, hosted IVR solutions when others cannot. Our programming staff is constantly expanding the capabilities.
We work with you to design a script and call flow. Each question is customized to accept either audio recording or touch-tone. You can use one of our sample scripts or modify it to meet your requirements. Then, your script is brought to life by our professional voice-over artists.
Survey data is stored on our secure database and PCI compliant network. You can retrieve the data from a convenient web interface or by custom integration with our API. Touch tone responses are stored as SQL records and audio responses are stored as WMA or MP3 files.
Once the survey is complete, the caller can be routed to other options such as Transfer to live agent
Diamond Voice maintains PCI compliant systems and networks using state of the art intrusion protection and 3rd party monitoring. All systems including data, telephone circuits and electrical system are securely backed up and redundant for maximum up-time and relability.
*Additional programming and setup cost