Third Party Recording Services
Automated Third Party Verification TPV Service
Verbal contracts and Audio Recording Verifications Between Buyers and Sellers
Types of Verification
OPEN-ENDED TPV Basic Verbal Contracts Service
Record the conversation between the customer and the agent. The sales agents will do most of the talking, in many cases reading a telemarketing call script. Includes initial query for the Agent ID and Customer Number.
PRE-SCRIPTED TPV Automated Q&A session
A pre-scripted Diamond Voice IVR will ask the buyer a series of questions and collect audio or touch tone answers.
CUSTOMIZED IVR CALL SCRIPT Diamond Voice offers a free professional consultation including help with designing your call flow script. Combine with real-time Payment Processing for a complete order taking system.
Retrieval Options
TPV-by-Email Verification notifications are instantly forwarded to you with immediate access for verification playback. Audio links are included and touchtone input appears as text in the body of the email along with the Time/Date stamp, confirmation number and Caller ID.
TPV-by-Web Retrieve verifications by logging into our secure web site. You can search and retrieve by any key field: Agent number, Customer number, time/date, etc. Just click the audio link to play back the recording.
TPV-by-Phone Optionally, call in to access verifications anytime with a touch tone phone. Verifications may be retrieved by a unique confirmation number and are password protected. Vverifications stored for up to 120 days standard or up to 3 years upon request.
TPV-by-FTP Verification Recordings may be downloaded at anytime with a FTP Client or HTTP Browser.
Quality and Security
Additional Backup and Protection: Diamond Voice can instantly forward recorded messages as file attachments to a backup email account. For additional backup and protection, we can also forward verifications to a backup server for triple protection.
Unlimited Verification Capacity: Diamond Voice system is highly scalable, and up-gradable for rapid growth. Diamond Voice can scale to meet your inbound call volumes.
Studio Quality Digital Recordings Diamond Voice will professionally record your pre-scripted menus and questions in a recording studio so your automated attendant sounds just the way you want.
PRIVATE LABEL RESELLER DISCOUNTS: For the larger Call Centers, Tele-Service Providers, and ACH Processors we offer Reseller Discounts.
Start Service Today
Questions? Contact us!
1-888-293-1550
**Volume discount with non-8xx access number
Questions?
Email a Sales Engineer
*You are responsible to be aware of and abide by the laws in your state regarding the recording of calls.
